Orders & Delivery

I’ve placed my order, when will it be despatched?

Once we receive your order, your items are prepared and packed by our warehouse team.

Our current processing time to dispatch an order from our warehouse is 3-5 working days (Monday-Friday), not including the day the order was received.

How long will my parcel take to get to me?

Once your parcel has been dispatched from our warehouse, it will take:

UK – 2 working days
Europe – 5-7 working days
Rest of World – 10-14 working days

(Working days are Monday to Friday, excluding UK Bank Holidays).

Where is my order?

Once your order has been despatched, if you have provided us with your email address and/or telephone number you’ll receive a notification with your tracking link.

My tracking number isn’t working, what shall I do?

Please allow 24 hours for your tracking number to activate as the number may not be valid until your order is picked up by the courier. If it’s still not working, please contact us.

My items still haven’t been shipped and I haven’t heard anything, what shall I do?

Please contact us and our friendly customer support team will be in touch to help you.